zed buzz Privacy Policy

Last Updated: 2025 — zed buzz may revise this policy at any time; changes take effect from the date they are applied.

This privacy policy applies to all services, websites, and related applications on the zed buzz platform. Whether you are registering, making a deposit, playing games, or contacting our support team — any information you provide is governed by this policy. Please read it carefully. If you have accepted our Terms and Conditions, this privacy policy also applies to you. By continuing to use zed buzz's services, you consent to the terms of this policy.

Data Collection — What We Need to Know

When opening an account on zed buzz and at various stages of using our services, certain information is required. This information falls into two categories — what you provide directly, and what is recorded automatically.

1.1 Information You Provide Directly

When you fill in a form or get in touch with us, the following information may be collected:

Full name and date of birth (for age verification — the platform is for users aged 21 and above only)
Mobile number and email address
bKash, Nagad, Rocket, or Upay number (to process transactions)
Password and security-related information
A copy of your National ID or equivalent document for identity verification (where applicable)
Messages and complaints you send via support chat or email

1.2 Automatically Collected Information

When you access our platform, certain information is recorded automatically through technical means. This includes:

IP address and device type (mobile / desktop)
Browser name and operating system
Session duration and list of pages visited
Cookie and local storage data
Referral source (how you arrived at the site)

          
          We never collect your bank account number, card number, or personal PIN. All mobile payments (bKash, Nagad, Rocket, Upay) are processed through each provider's own secure gateway.
        

Purpose of Data Use

Information collected on zed buzz is used for specific purposes only — not for anything beyond what is relevant. The main purposes are listed below:

2.1 Account Management and Service Delivery

Your information is used to create, verify, and keep your account secure. This also covers processing deposit and withdrawal transactions, activating bonuses, and providing technical support.

2.2 Security and Fraud Prevention

Collected information is used to detect and prevent multiple account creation, bot activity, and any other unusual behaviour. This protects the interests of all users.

2.3 Communication and Notifications

Your mobile number and email are used to send important account notifications, transaction confirmation messages, and — if you have given your consent — promotional updates.

2.4 Legal Compliance

We are required to retain and use certain information to comply with applicable laws and regulations. Information may be provided in response to lawful requests from relevant authorities.

2.5 Service Improvement

By analysing usage patterns, we work to continuously improve the site's performance, game portfolio, and user experience. Data used for this purpose is generally aggregated and anonymised.

Data Sharing — When and With Whom

zed buzz does not sell your personal information or share it with third parties for commercial purposes. However, limited information may need to be shared in certain specific situations:

Service Partners

Payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and game suppliers may receive limited information necessary to operate the service. They may only use it for the specific task assigned to them.

Legal Obligations

Relevant information may be provided in response to a court order or a lawful request from a government authority. In such cases, we will only provide the information that has been requested and is legally required.

Security Protection

If necessary to ensure the security of the platform or the safety of a user, information may be shared with investigative agencies.

Business Transfer

In the event of a future business merger or acquisition, user data may be transferred — however, the new party will be bound to provide equivalent protections under this policy.

Cookies and Tracking Technologies

zed buzz uses cookies and similar technologies on its website. These are small data files stored on your device that help improve your browsing experience.

4.1 Types of Cookies

Essential Cookies: Required to maintain login sessions and store security tokens — without these, the site cannot function properly.
Functional Cookies: Used to remember your preferred language, display settings, and information from previous sessions.
Analytics Cookies: Used to understand how the site is used and to identify which pages or features are used most.
Advertising Cookies: May be used to display ads relevant to your interests.

4.2 Cookie Controls

You can disable or delete cookies from your browser settings. Please note, however, that disabling essential cookies may prevent some core features of the site from working and may require you to log in repeatedly.

Data Security Measures

The security of your personal and financial information is zed buzz's top priority. To this end, we follow several technical and procedural measures.

5.1 Encryption

All data exchanged between our platform and your device is encrypted using SSL (Secure Sockets Layer) technology. Passwords are never stored in plain readable form — they are kept only in hashed format.

5.2 Access Controls

Access to sensitive user data is restricted to only those staff members who need it for their work. Every access is logged and regularly audited.

5.3 Acknowledging Limitations

No one can guarantee complete security on the internet. However, we are committed to protecting your information with the utmost care and effort. If you ever believe your account security has been compromised, notify our support team immediately.

Data Retention Period

Necessary information is retained for as long as your account remains active. If your account is closed or you request deletion, the following policy applies:

Records of financial transactions are kept for a set period to meet legal obligations.
Identity verification documents are retained in accordance with applicable regulations.
Marketing-related data is deleted after consent is withdrawn.
Data from inactive accounts is automatically reviewed after a prolonged period of inactivity.

As part of our Responsible Gaming policy, account information for self-excluded users must be retained until the exclusion period ends — this is done in the interest of user safety.

Your Rights and Choices

zed buzz believes you should have control over your own information. We therefore respect the following rights:

Right to Know

You can find out what information we hold about you and how it is being used.

Right to Rectification

If any of your information is incorrect, you can request that it be corrected.

Right to Erasure

You can request deletion of personal information that falls outside our legal obligations to retain.

Withdrawal of Consent

You can withdraw consent to receive marketing messages at any time.

Restriction of Processing

You can object to your information being processed for specific purposes.

Data Portability

You can request a copy of the information held about you in a readable format.

To exercise these rights, contact us at the email address listed below. We generally aim to respond within 30 working days. For more details, visit the FAQ section.

Protection of Minors

zed buzz strictly enforces a 21+ age limit. No person under the age of 21 is permitted to open an account or use the platform. We do not knowingly collect personal information from any minor.

If you suspect that a minor's information has been collected by mistake, notify our support team immediately. We will delete that information promptly and investigate the relevant account.

          
          This platform is for persons aged 21 and above only. Providing false information during age verification may result in account suspension and forfeiture of funds.
        

Third-Party Services and Integrations

The zed buzz platform uses technology from game providers (Pragmatic Play, PG Soft, JILI, Evolution, etc.) and payment organisations. These third parties have their own privacy policies that apply to their own systems.

If our site contains any external links, zed buzz is not responsible for the content or privacy practices of those sites. It is your responsibility to read their own policies before visiting any third-party site.

Data shared with our game studio partners is always limited to the minimum information necessary to operate the service and is governed by a data processing agreement.

Policy Changes and Updates

zed buzz reserves the right to revise this privacy policy at any time. When changes are made, the "Last Updated" date at the top of the page will be updated. For significant changes, a notification may be sent to your registered mobile number or email.

If you continue to use the platform after a change, it will be understood that you have agreed to the revised policy. We therefore recommend reviewing this page regularly.

If you have any questions about this policy or wish to make a data-related request, visit our About Us page for company details and contact us directly through the details below.